IT Helpdesk Procedure
Effective July 31, 2017, faculty and staff should utilize the HSC Helpdesk in the event that immediate support is required for a desktop PC. The contact number for helpdesk requests is (304) 293-3631. The option to go directly to the helpdesk is also available, and encouraged. The helpdesk is located on the 2nd floor of the Health Sciences Center – South. It is required that faculty and staff consult the helpdesk for assistance with immediate needs including software installations (excluding licensing questions), network printer permissions/problems, trouble-shooting local devices (monitors, scanners, printers etc.), applications support, viruses, encryption, conferencing, login problems and account access.
For SOLE Support – Call the SOLE Support Hotline, 304-293-2491 option 1, or go to room 2306 HSC.
Internal support will continue to be available and should be contacted for IT purchasing (software and hardware), initial computer setup, employee on-boarding/off-boarding, reallocation/relocation of existing equipment, listservs, website maintenance, shared folder permissions and SharePoint.
If faculty or staff discover that there is an IT related issue that exists, and they are unsure of the proper procedure, internal support within the WVU School of Public Health should be able to provide assistance in guiding you to the appropriate point of contact to diffuse the situation quickly and efficiently.
See link to HSC Information Technology Services below: (link includes contact information/troubleshooting for SOLE Support, Help Desk, Email Support, Application Support, Quality Assurance and Administration)
General Help Desk Contact Information:
Room: 2356 HSC (South)
Phone: 304-293-3631 option 1
Hours:
- Spring & Fall Semesters: 7:30 am - 6:00 pm Mon-Thurs; 7:30 am - 5:00 pm Fri
- Semester Breaks & Summer: 8:00 am - 5:00 pm Mon-Fri
Email: hsc_helpdesk@hsc.wvu.edu
Last reviewed/updated: 4/1/2019